What Dr Gee collects when you order, message or visit, why, who else sees it, how long it is kept, and what you can ask us to do with it. Written for the Protection of Personal Information Act (POPIA).
Dr Gee (Pty) Ltd, registration number 2024/703641/07, of Mayuri Medical Centre, 175 Greenbury Drive, Phoenix, KwaZulu-Natal, is the responsible party for your personal information.
Our Information Officer is Gcina Wiseman Mtshali, director, and our Deputy Information Officer is Silindile Luthuli. You can reach them at [email protected] or on WhatsApp at 064 874 6929.
Some replies are written by Dr Gee's digital assistant. It can answer common questions and take order details. A person can take over any conversation, and the assistant stops while they do. It does not give medical diagnoses. To work, the assistant sends the text of the conversation to an AI service, Google's Gemini API on a paid plan, which processes it to write a reply and does not keep it or use it to train its own models. We may review past conversations, with names and numbers removed, only to improve how our own assistant and team handle questions. You can ask to speak to a person at any time.
| Who | Why | Where |
|---|---|---|
| Meta (WhatsApp, Facebook, Instagram) | Carries the messages you send us on those apps | Outside South Africa |
| Elitehost | Hosts our website and our order and customer system | South Africa |
| Cloudflare | Protects the website and speeds up how pages reach you; your visit passes through its network | South Africa and other countries |
| PEP (PAXI), PostNet and The Courier Guy | Deliver your order (name, number and the delivery address or pick-up point) | South Africa |
| Yoco | Processes card payments made on drgeemtshali.co.za | South Africa |
| PayFast | Processes payments made on drgee.co.za | South Africa |
| Google (Gemini API) | Helps the assistant write replies | United States and other countries where Google processes data |
We do not sell your information. Where information goes outside South Africa, we use providers bound by protections similar to POPIA, as section 72 of the Act requires.
Staff sign in with their own account and a second step, and each person sees only what their role needs. Every change to a record is logged. Our systems use encrypted connections, and backups are kept private.
You can ask us what information we hold about you, ask us to correct or delete it, object to how we use it, and withdraw your consent at any time. Withdrawing consent does not undo what was done before. Message us or email [email protected]; we reply within 30 days.
If you are unhappy with our answer you can complain to the Information Regulator: inforegulator.org.za, [email protected].
You can ask us to delete the personal information we hold about you, including your WhatsApp, Facebook Messenger and Instagram conversations with Dr Gee.
We delete your contact details, messages and call records. We may have to keep order, payment and tax records for the period the law requires, and if so we will tell you what we are keeping and why. Deleting your information does not affect messages already delivered to you, and copies held by WhatsApp, Meta or your courier follow their own policies.
If this notice changes we will update the date below and tell you before anything new applies to you. Last updated 18 October 2026.